bbsolt Privacy Policy

bbsolt is committed to protecting the privacy and personal data of all individuals who interact with its platform at https://bbsolt.biz (hereinafter referred to as "the Platform" or "the Site"). This Privacy Policy (hereinafter referred to as "the Policy" or "this Policy") describes in detail the types of personal data that bbsolt collects, the purposes for which that data is processed, the conditions under which it may be shared with third parties, the security measures in place to protect it, and the rights available to you as a data subject.

This Policy applies to all registered players, prospective players who browse the Platform without registering, and any other individuals whose personal data bbsolt processes in connection with the operation of the Platform and its associated services. The Platform operates primarily in the Bangladeshi market and processes all financial transactions in Bangladeshi Taka (BDT). This Policy should be read together with the bbsolt Terms & Conditions, which govern the contractual relationship between bbsolt and its players.

bbsolt takes its data protection obligations seriously and has implemented technical and organisational measures designed to safeguard your personal data against unauthorised access, alteration, disclosure, or destruction. If you have any questions about this Policy or about how bbsolt handles your personal data, please contact our support team via live chat on the Platform or by directing written enquiries to [email protected].

For the purposes of this Policy, bbsolt acts as the data controller in respect of the personal data it collects and processes in connection with the operation of the Platform. As data controller, bbsolt determines the purposes and means by which your personal data is processed and is responsible for ensuring that such processing complies with applicable data protection principles.

Where bbsolt engages third-party service providers — including payment processors, game studios, identity verification providers, and analytics platforms — to process personal data on its behalf, those parties act as data processors subject to contractual obligations that require them to process your data only on bbsolt's documented instructions, to maintain appropriate security standards, and not to engage further sub-processors without bbsolt's prior written authorisation.

All data-related enquiries, access requests, correction requests, and complaints should be directed to the bbsolt data protection team via live chat on the Platform or in writing to [email protected]. bbsolt will acknowledge all formal data-related requests within 5 business days and will endeavour to provide a substantive response within 30 calendar days.

bbsolt collects and processes the following categories of personal data in connection with the operation of the Platform. The specific data collected in any given instance depends on the nature of your interaction with bbsolt.

bbsolt collects personal data through the following channels and mechanisms:

• Direct submission: Data you actively provide when you register an account, complete identity verification, make a deposit or withdrawal, contact our customer support team, respond to a survey, or participate in a promotional offer.
• Automated collection: Technical and usage data is collected automatically as you browse and interact with the Platform, using cookies, web beacons, server logs, and similar tracking technologies. See Section 7 for further detail on cookies.
• Payment processors: When you initiate a deposit or withdrawal via bKash, Nagad, Rocket, Upay, or a bank transfer, the relevant payment service provider shares transaction confirmation data with bbsolt to enable your account to be credited or debited correctly.
• Identity verification providers: Where bbsolt uses a third-party identity verification service to assist with Know Your Customer (KYC) or Anti-Money Laundering (AML) checks, that provider may share verification outcomes and relevant data with bbsolt.
• Publicly available sources: In limited circumstances, bbsolt may obtain or verify data from publicly available sources such as public records, sanctions lists, or politically exposed persons (PEP) databases for the purpose of AML compliance.
• Referrals: Where you are referred to bbsolt by an affiliate or marketing partner, limited referral data (such as a referral identifier) may be passed to bbsolt for the purpose of attributing the referral and administering any associated promotion.

bbsolt processes your personal data only where a lawful basis for doing so exists. The following table summarises the primary purposes for which bbsolt processes personal data and the corresponding legal basis for each purpose.

Where bbsolt relies on legitimate interest as its legal basis for processing, it has carried out a balancing assessment to confirm that its interests are not overridden by your data protection rights and interests. You may request further information about these assessments by contacting our support team.

bbsolt does not sell, rent, or trade your personal data to any third party for commercial purposes. bbsolt may share your personal data with the categories of recipient described below, strictly to the extent necessary for the stated purpose.

• Payment service providers: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, and Mastercard receive the transaction data required to process your deposits and withdrawals. These providers operate under their own privacy policies and are subject to applicable financial data security obligations.
• Game studios and software providers: Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, Ezugi, and other certified providers receive a player session identifier to facilitate game delivery. These providers do not receive your full name, contact details, or payment information.
• Identity verification providers: Third-party KYC and AML service providers receive identity document copies and personal data to conduct verification checks on bbsolt's behalf. These providers are contractually bound to process data solely for this purpose.
• Analytics and platform technology providers: Service providers who assist with platform performance monitoring, fraud detection, security, and technical infrastructure may process limited technical and usage data on bbsolt's behalf under data processing agreements.
• Legal and regulatory authorities: bbsolt will disclose personal data to competent courts, law enforcement agencies, or regulatory authorities where required by law, a valid legal order, or where disclosure is necessary to protect the rights, property, or safety of bbsolt, its players, or the public.
• Business successors: In the event of a merger, acquisition, or sale of all or substantially all of bbsolt's assets, personal data held by bbsolt may be transferred to the successor entity, subject to equivalent privacy protections.

bbsolt uses cookies and similar tracking technologies on the Platform to ensure correct functionality, to analyse usage patterns, and to deliver a personalised experience. A cookie is a small text file placed on your device by a website server. Cookies do not contain executable code and cannot directly access other data stored on your device.

• Strictly necessary cookies: These cookies are essential for the Platform to function and cannot be disabled. They include session management cookies that keep you logged in during your visit, security tokens, and load-balancing cookies. No personal data collected via strictly necessary cookies is used for marketing purposes.
• Functional cookies: These cookies remember your preferences — such as your preferred language setting and display options — to provide a more personalised experience on return visits.
• Analytics cookies: bbsolt uses analytics tools to understand how players navigate the Platform, which pages are most visited, and where technical issues may arise. Analytics data is aggregated and does not identify you personally.
• Marketing and referral cookies: Where you arrive at the Platform via an affiliate or referral link, a cookie may be set to track the referral for the purpose of administering any associated promotional offer. These cookies do not track your activity across third-party sites.

You may control cookie settings through your browser preferences. Please note that disabling strictly necessary cookies may affect the functionality of the Platform and may prevent you from logging in or completing transactions. For detailed guidance on managing cookies in your specific browser, refer to your browser's help documentation.

bbsolt has implemented a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include but are not limited to:

• Transport layer security: All data transmitted between your device and bbsolt's servers is encrypted using 256-bit SSL/TLS encryption, ensuring that data cannot be intercepted or read by unauthorised parties in transit.
• Access controls: Access to personal data within bbsolt's internal systems is restricted on a need-to-know basis. Staff members are granted access only to the data required to perform their specific role and are subject to confidentiality obligations.
• Password security: Account passwords are stored in hashed and salted form. bbsolt does not store passwords in plaintext and cannot retrieve your original password. In the event of a forgotten password, a secure reset process is initiated.
• Infrastructure security: bbsolt's server infrastructure is protected by firewalls, intrusion detection systems, and regular security patching. The Platform undergoes periodic security assessments to identify and remediate vulnerabilities.
• Payment data: bbsolt does not store full card details or mobile financial service PINs on its servers. Payment credentials are handled directly by the relevant payment processors under applicable security standards.
• Incident response: bbsolt maintains a documented data breach response procedure. In the event of a confirmed breach that is likely to result in a risk to your rights and freedoms, bbsolt will notify affected individuals without undue delay.

bbsolt retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal, regulatory, accounting, or reporting obligations. The following general retention principles apply:

• Active account data: Personal data associated with an active bbsolt account is retained for the duration of the account's existence and for a period after closure as specified below.
• Post-closure retention: Following the closure of a bbsolt account — whether voluntarily or by bbsolt — identity, transaction, and gaming records are retained for a minimum period of 5 years to comply with anti-money laundering record-keeping requirements and to enable the resolution of any disputes arising after closure.
• Marketing data: Where you have provided consent to receive marketing communications, your contact details will be retained for this purpose until you withdraw your consent. Withdrawal of consent does not affect the lawfulness of processing that occurred prior to withdrawal.
• Support communications: Customer support chat transcripts and email correspondence are retained for a period of 3 years following the date of the last interaction, to facilitate the investigation of complaints and disputes.
• Technical and analytics data: Aggregated, anonymised analytics data may be retained indefinitely as it no longer constitutes personal data. Raw technical logs containing IP addresses are retained for a maximum of 12 months.

Once the relevant retention period has expired, bbsolt will securely delete or anonymise your personal data in accordance with its internal data disposal procedures. You may request information about the specific retention period applicable to your data by contacting our support team.

bbsolt's Platform is operated primarily for players located in Bangladesh. In the course of providing its services, bbsolt may transfer personal data to third-party service providers — including game studios, payment technology providers, and infrastructure providers — whose servers or operations are located outside Bangladesh.

Where such transfers occur, bbsolt takes reasonable steps to ensure that your personal data receives a level of protection equivalent to that provided under this Policy. This may include requiring the recipient to enter into contractual data protection clauses, relying on recognised international frameworks for data transfers, or implementing other appropriate safeguards as available under applicable law.

By using the bbsolt Platform and providing your personal data, you acknowledge that your data may be transferred to and processed in countries other than Bangladesh in the circumstances described in this section. If you have concerns about international data transfers relating to your account, please contact our support team.

As a data subject, you hold a number of rights in respect of the personal data that bbsolt holds about you. bbsolt is committed to facilitating the exercise of these rights in a timely and transparent manner. The following rights are available to you:

• Right of access: You have the right to request a copy of the personal data that bbsolt holds about you, along with information about how that data is being processed.
• Right to rectification: You have the right to request that bbsolt correct any inaccurate or incomplete personal data held about you without undue delay.
• Right to erasure: You may request that bbsolt delete your personal data where it is no longer necessary for the purpose for which it was collected, where you withdraw consent (and no other legal basis applies), or where the data has been unlawfully processed. This right is subject to bbsolt's legal retention obligations as described in Section 9.
• Right to restriction of processing: You may request that bbsolt restrict the processing of your personal data in certain circumstances — for example, while the accuracy of the data is being contested, or where you have objected to processing pending verification of legitimate grounds.
• Right to data portability: Where processing is based on your consent or on the performance of a contract, and is carried out by automated means, you have the right to receive a structured, commonly used, machine-readable copy of the personal data you have provided to bbsolt.
• Right to object: You have the right to object at any time to the processing of your personal data where bbsolt relies on legitimate interest as the legal basis, including profiling based on legitimate interest. bbsolt will cease such processing unless it can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms, or where processing is necessary for the establishment, exercise, or defence of legal claims.
• Right to withdraw consent: Where processing is based on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal. To withdraw consent for marketing communications, contact our support team or use the unsubscribe mechanism included in any marketing email.

To exercise any of the above rights, please contact the bbsolt data protection team via live chat on the Platform or by directing a written request to [email protected]. Please include your registered username and a description of the right you wish to exercise. bbsolt will acknowledge your request within 5 business days and provide a substantive response within 30 calendar days. Where a request is complex or numerous, this period may be extended by a further 30 days, in which case bbsolt will notify you of the extension and the reasons for it.

bbsolt reserves the right to verify your identity before fulfilling any data rights request, to ensure that personal data is not disclosed to or acted upon on the basis of a request made by an unauthorised party.

The bbsolt Platform is intended exclusively for adults aged 18 years and above. bbsolt does not knowingly collect, process, or store personal data from individuals under the age of 18. If you are under 18 years of age, you must not use the Platform, create an account, or provide any personal data to bbsolt.

bbsolt implements age verification procedures at the point of registration and during KYC checks to prevent underage access to the Platform. Where bbsolt becomes aware that it has inadvertently collected personal data from a person under the age of 18, it will take immediate steps to delete that data and close the associated account.

If you are a parent or guardian and believe that your child has provided personal data to bbsolt or has created an account on the Platform, please contact our support team immediately via live chat or at [email protected]. bbsolt will investigate the matter promptly and take appropriate action including account closure and data deletion.

bbsolt reserves the right to update, amend, or replace this Privacy Policy at any time to reflect changes in applicable law, regulatory requirements, or bbsolt's data processing practices. Where changes are material, bbsolt will endeavour to provide reasonable advance notice to registered players via the registered email address or a prominent notice on the Platform prior to the changes taking effect.

The most current version of this Policy will always be accessible at https://bbsolt.biz/privacy-policy. The "Effective Date" and "Last Reviewed" dates shown at the top of this document indicate when the Policy was last updated. bbsolt recommends that you review this Policy periodically to remain informed of how your personal data is being handled.

Your continued use of the Platform following the effective date of any amendment to this Policy constitutes your acceptance of the revised terms. If you do not agree with any amendment, you should cease using the Platform and contact our support team to discuss your account options.

For all privacy-related enquiries, data rights requests, complaints, or formal correspondence relating to this Policy, please contact the bbsolt team: